DAVOR OBERLING

Game Administration AgentTech SupportTech OperationsTechnical Account ManagerTechnical Project Manager
Davor Oberling portrait
LinkedIn
Varaždin, Croatia+385 99 340 5705

Summary

Game Administration Agent with a strong operational background in iGaming, bringing hands-on experience across technical support, operations, account management, and project delivery.

Currently focused on game content management, provider integrations, and jurisdictional configuration, with a practical understanding of how gaming platforms run across technical, operational, and business layers.

Committed to accurate configuration, clean processes, and reliable execution in fast-moving iGaming environments.

Highlights
6+
Years in iGaming
5
Operational Disciplines
5
Licensed Jurisdictions

Where I Operate

Tech Operations

Keeping platforms running smoothly day to day, with clear processes and reliable handovers.

Tech Support

Investigating issues end to end and turning every incident into a cleaner workflow.

Account Management

Translating client needs into clear technical plans and keeping the relationship steady.

Project Delivery

Running cross-functional projects from idea to launch with honest status and predictable cadence.

Game Administration

Managing game content, provider integrations and jurisdictional configuration with accuracy and care.

Why I Fit iGaming

Operational clarity

I keep things clear when operations move fast. Everyone knows what we are doing, who owns it, and what comes next.

Delivery ownership

I take projects from the first conversation through go-live and into the weeks after. Things actually get finished.

Stakeholder alignment

I keep operators, product, engineering and compliance moving in the same direction with honest updates and shared context.

Scalable processes

Light processes that hold up as the team grows. Built from real platform experience, not borrowed from a template.

Technical ↔ business communication

I turn platform reality into something the business can decide on, and business goals into specs engineering can build.

Structured execution

Calm under pressure, steady cadence, very few surprises. The kind of delivery iGaming teams can lean on.

Career Journey

  1. Game Administration Agent

    iGPZagreb, Croatia · RemoteJul 2026 — Presentcurrent

    • Coordinate daily game releases, including scheduling, testing, release execution, and stakeholder updates.
    • Support the onboarding of new casino brands by activating, testing, and releasing requested games and providers.
    • Handle Game Administration activities for brand migrations, licence changes, and redesigns.
    • Support game provider integration, migration, and activation across relevant licences.
    • Investigate and resolve game and provider issues, including missing content and availability requirements for specific countries.
    • Collaborate with Project Management, Account Management, Technical Support, Development, Design, Content Management, Frontend, aggregator, and provider teams.

  2. Technical Project Manager

    iGPVaraždin, Croatia · HybridJun 2024 — May 202623 mos

    • Led delivery of a 5+ month "Refer a Friend" project, coordinating cross-functional teams and ensuring successful rollout.
    • Coordinated cross-functional teams (product, development, operations) to ensure smooth delivery.
    • Acted as a bridge between business and technical teams.
    • Balanced competing priorities and shifting timelines to keep projects on track.
    • Drove stakeholder communication, ensuring transparency and alignment across teams.
    • Improved internal processes and documentation to support more efficient and scalable delivery.
    • Managed complex, long-term initiatives while maintaining transparency and alignment.
    • Supported onboarding and mentoring, contributing to team and process scalability.

  3. Technical Account Manager

    iGPVaraždin, CroatiaJul 2023 — Jun 202412 mos

    • Acted as a key point of contact for clients, aligning business needs with technical solutions.
    • Translated business needs into clear technical requirements.
    • Collaborated with product and development teams on feature planning.
    • Delivered onboarding sessions and workshops to improve platform adoption.
    • Resolved technical issues while maintaining a high service quality.

  4. Technical Support Specialist

    iGPVaraždin, CroatiaJun 2021 — Jun 202325 mos

    • Handled complex technical issues and acted as an escalation point.
    • Worked closely with development and product teams on issue resolution.
    • Supported platform operations to ensure stability and reliable performance in production.
    • Maintained documentation and improved knowledge sharing.
    • Contributed to workflow and process improvements.

  5. First Level Support (L1)

    iGPVaraždin, CroatiaSep 2019 — May 202121 mos

    • First-line technical support for platform and operator issues.
    • Investigated incidents using Jira, internal tools and browser DevTools.
    • Reported bugs to development teams with clear reproduction steps.
    • Contributed to onboarding materials and training resources.

  1. Earlier Career

    PRE-iGP

    Various rolesCroatiaPre-2019

    • Customer-facing and operational roles that built the foundation for client communication, ownership and process discipline.
    • Full timeline available on LinkedIn at linkedin.com/in/davor-oberling.

iGaming Expertise

Platform Core

PAM
CMS
Providers

Player Experience

Casino
Sportsbook
Bonus & Loyalty

Trust & Money

KYC / AML
Payments
Game Aggregator Integrations

Delivery Enablement

Workshops
Documentation
Roadmaps

Jurisdictions

Curaçao
MGA (Malta)
Kahnawake
Tobique
Mincetur

Core Strengths

Technical Project Management
Stakeholder Management
Requirements Gathering
Cross-functional Delivery
Process Improvement
Client Communication
Incident & Escalation
Documentation
Onboarding & Training
Risk Management
Manual QA
AI Master Prompting
Analysis

Tools of the Trade

Jira
Jira Automation
Confluence
Monday.com
Postman
Swagger
Browser DevTools
Slack
Microsoft 365
…and many more

Technical Exposure

HTML
CSS
JavaScript (basic)
SQL (basic)
JSON
REST API

Familiar with (from real projects)

Kafka
WebSockets
Webhooks
APIs
MongoDB
Centrifugo
FTP Servers
Microservices

Integrations I Worked With

Customer.io
Fast Track
Twilio
SendGrid
MyAffiliates
GoAffiliates
Onfido
Jumio
SumSub
PaymentIQ
Game Aggregator Integrations
…and many more

Agile Experience

DeliveryCycle
Roadmapping
Product Specs
Resource Planning
Sprints
Waterfall
Postmortems

Education

2004 — 2008
Economist — High School Diploma
Vocational School Virovitica
2008 — 2012
Information Management (not completed)
Virovitica University of Applied Sciences
2014 — 2017
Marketing (not completed)
Faculty of Economics, University of Osijek

Languages

CroatianNative
EnglishProfessional

What People Say

LinkedIn · Tech PM peer

“I had the pleasure of working with Davor as a fellow Tech PM, and I can honestly say he's one of those colleagues who makes both the work and the team better.

He brings deep technical understanding and a strong sense of how things work end-to-end. He's adaptable to change, highly detail-oriented, and someone you can always rely on to get things done properly and thoughtfully.

What I appreciate most is how invested he is in his own growth — he actively seeks feedback and truly takes it on board. I'd gladly work with him again anytime.”

IP
iGaming Professional
Former colleague
view
LinkedIn · Senior Product Owner

“I had the distinct pleasure of working with Davor on the development of the core platform and framework powering iGP's offerings. His technical expertise is truly impressive — deep understanding of complex systems and consistently elegant solutions.

Beyond his technical prowess, Davor is incredibly organized and methodical. He excels at translating high-level ideas into clear, concise specifications easily understood by everyone, regardless of their technical background.

Even under immense pressure, Davor maintained a positive attitude and consistently delivered high-quality work. Any company would benefit massively from having him on their team.”

SP
Senior Product Owner
iGaming Specialist
view
Personal site · iGP colleague

“I had the pleasure of working with Davor at iGP and can confidently say he is a highly reliable, technically skilled, and solution-focused professional. His ability to manage technical operations, support clients, and contribute to project delivery made him a valuable colleague and a trusted team member.”

GR
Giuseppe Ricceri
SEO Manager & Growth Hacker
view
Letter of Recommendation · excerpt

“Davor consistently demonstrated exceptional technical acumen, ownership and a calm, structured approach to even the most complex problems.

He combines strong product and platform understanding with a rare ability to keep cross-functional teams aligned and moving forward.

I would gladly work with him again and recommend him without reservation for any technical project management, iGaming operations or account-facing role.”

FD
Former Director
iGP (full version on request)
on request
Every endorsement verified on LinkedIn

Full Letter of Recommendation available on request.

Work Philosophy

I take a holistic approach to every project. I want to actually understand the problem, the people, and the moving parts before I commit to a plan, and then give it everything I have to deliver it well. I stay genuinely curious and keep learning, because the work and the industry never stand still and neither do I.

Clear communication

Plain-language updates that keep stakeholders aligned and confident.

Structured delivery

Predictable cadence, clean scope, transparent status.

Process improvement

Small, practical fixes that compound across teams over time.

Strong ownership

I run things all the way through. Nothing gets dropped or quietly forgotten.

Business ↔ Tech bridge

Translate goals into specs, and tech reality back into roadmaps.

High-quality outcomes

Reliable releases the team and the client both stand behind.

Let's ship something great.

Looking for someone who can run technical project management, account management, tech operations, tech support or game administration in iGaming, with transparency end to end? Let's talk.

+385 99 340 5705